Refunds & Subscription Cancellations Policy
This policy was last updated on September 5th, 2021.
No Refunds
THERE ARE NO REFUNDS. ALL SALES ARE FINAL. NO EXCEPTIONS.
Subscription Cancellations
If you want to cancel your BerserkerMail subscription, please use the information in the “Contacting Us” section below to make your cancellation request.
When you cancel your BerserkerMail subscription, you will continue to receive your subscription benefits until the end of the current billing period.
YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES YOU PAID FOR THE CURRENT OR PRIOR BILLING PERIODS.
Example: If we process cancellation of a monthly BerserkerMail subscription on March 20th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. Providing us with your account/subscription number (if you have one) may speed up the process of honoring your request.
We will confirm your subscription has been cancelled by email.
Billing Failure Cancellations
We will attempt to bill your subscription to the primary card you have on file with us, however, if it fails we may bill any other valid credit card you have attached to your account.
We will attempt to contact you via email and via SMS to your primary account phone for a period of six (6) calendar days. If you do not fix the billing issue (by providing us with a valid credit card) and bring your account current during those six (6) days, your account will be cancelled on the seventh (7th) day. We also reserve the right to bill any other credit card or alternative payment method you have used in the past for subscription billings to collect the outstanding balance of what you owe us prior to cancellation.
Future Subscription Ban
If your BerserkerMail subscription is cancelled, we reserve the unilateral right to ban you (for any reason or for no reason whatsoever) from subscribing to BerserkerMail again in the future.
Contacting Us
METHOD 1 — EMAIL
Please email your BerserkerMail subscription cancellation request to help[at]BerserkerMail.com. Please include the words “Subscription Cancellation Request” in the subject line of your email.
When you communicate with us by email concerning a request to cancel your BerserkerMail subscription, you are agreeing that we can respond to you by email or other electronic means of communication.
METHOD 2 — WEBSITE CONTACT FORM
In the alternative, you can use the contact form at https://berserkermail.com/contact.html to make your cancellation request.
When you communicate with us by contact form concerning a request to cancel your BerserkerMail subscription, you are agreeing that we can respond to you by email or other electronic means of communication.
METHOD 3 — TELEPHONE
If you do not have access to email or our website’s contact form, you may call us 24/7 at 1 (407) 377-7721.
METHOD 4 — POSTAL MAIL
If you do not have access to email, our website’s contact form, or a telephone, you may send a written request for subscription cancellation by first class postal mail to:
BerserkerMail
Attn: Subscriptions Department
13506 Summerport Village Parkway, #714
Windermere, FL 34786
United States of America
Please note that it will take longer for us to receive a cancellation request sent by postal mail than one made via email, using our website’s contact form, or calling us by telephone.
Force Majeure
We, our principals, employees, independent contractors, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic, pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.
This Policy and Customer Agreements
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
CCPA, GDPR, and LGPD Fees
Any fees charged to process a request made under the California Consumer Privacy Act of 2018, Cal. Civ. Code § 1798.100 to § 1798.199 ("CCPA"), Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”) or Brazil's General Law on Protection of Personal Data, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.
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